Disney circle premium not working

Hello,

I am not able to run Disney Circle in Premium mode. i subscribed to the premium mode but whenever i open the circle app it start in basic mode.

i tried subscribing again but it says you are already subscribed.

i tried uninstall/reinstall but that didn't work too.

couple of times i opened the circle app and it showed me the premium version, but when i try to adjust anythign in the premium features it start loading (the circle in the middle of the screen) and it just go on and on. if i close it and start it again it goes back to basic mode.

can anybody help please,

thank you,