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sprstrx's avatar
sprstrx
Tutor
Apr 07, 2021
Solved

DM200 & Orbi RBR50/ RBS50 - Not Connected

I have had a Netgear DM200 modem connected to a Orbi RBR50 for a couple of years and have encountered 0 issues. Yesterday my internet connection dropped and the power led on the DM200 was flashing am...
  • Ha_Ku_Na's avatar
    Ha_Ku_Na
    Apr 09, 2021
    Ha_Ku_Na wrote:
    sprstrx wrote:

    I have the router provided by my ISP which is what I'm currently using but it's pretty limited in what it can do and can't be used in Modem Only mode

    I would use the ISP provided router and connect the RBR to this router.

    And if the ISP provided router has WIFI, turn it off.

    What type of ISP router you have ?
    Could you set a "static-route" there ?

    A little picture to better show what I mean.

    Doesn't matter if the ISP provided router has limited functionality.

    Therfore you have the ORBI system where you connect all your switches, devices, ...

     

    The IP addresses can change, adapt it accordingly

sprstrx's avatar
sprstrx
Tutor
Apr 07, 2021

FURRYe38 that has had no effect :(

 

I'm currently in the process of manually updating the firmware to 2.7.2.104

FURRYe38's avatar
FURRYe38
Guru - Experienced User
Apr 07, 2021

Ok, I would try setting the modem back to router mode. then after you get FW updated, set the RBR for router mode as well. Set your modems DMZ for the IP address given to the RBR and see if the RBR connects then. If so, You might try back to modem only mode with the modem and set the RBR up for the ISP account. I'd contact the ISP to ensure the account information is correct and the configuration is correct on the RBR for the ISP account. There many something else that is needed from the ISP for the RBR to connect correctly. 

sprstrx wrote:

FURRYe38 that has had no effect :(

 

I'm currently in the process of manually updating the firmware to 2.7.2.104

 

  • sprstrx's avatar
    sprstrx
    Tutor
    Apr 08, 2021
    FURRYe38 wrote:

    Ok, I would try setting the modem back to router mode. then after you get FW updated, set the RBR for router mode as well. Set your modems DMZ for the IP address given to the RBR and see if the RBR connects then. If so, You might try back to modem only mode with the modem and set the RBR up for the ISP account. I'd contact the ISP to ensure the account information is correct and the configuration is correct on the RBR for the ISP account. There many something else that is needed from the ISP for the RBR to connect correctly. 

    sprstrx wrote:

    FURRYe38 that has had no effect :(

     

    I'm currently in the process of manually updating the firmware to 2.7.2.104

     

    RBR FW updated to 2.7.2.104 and DM200 FW updated to 1.0.0.66

     

    Still can't get the RBR to connect. Spoke to the ISP again and they confirmed that the ISP username/ pw should be 'bthomehub@btbroadband.com' without a password but if a password is required then 'bt' should be used. I would assume that these are correct as they allow me to connect to the internet via the DM200 in Modem + Router mode.

     

    Again, switched the DM200 back to Modem Only and connect it to the RBR. I now get an "Problem Detecting Internet Connection" message stating the issue to be caused by "1. Your moden was not power cycled during the cabling step" or "The Ethernet cable connecting your modem to your Orbi Router is not fully inserted or inserted in the wrong place"

     

    I've followed the modem power cycling instructions and also checked the ethernet cable is correctly inserted and tried different ethernet cables but continiue to now receive this message