NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

oiyq2's avatar
oiyq2
Follower
Apr 04, 2020

Does doing a hard reset on the router wipe the firmware upgrades I have already done?

So I have forgotten my admin password to my RBR50,  and my answers to the security questions aren't working.  I have it written down, but is far away in another country. What I'm left with is doing a...
Retired_Member's avatar
Retired_Member
Apr 04, 2020
oiyq2 wrote:

 

My question is,  if I do a hard reset/factory reset,  do I lose all the firmware updates I have already done?  If so, I would likely just keep it as is for now.

 

Thank you in advance!

 

My guess...(ouch)...is that IF you do a factory reset, as the name implies, your Orbi will be set back to the way it was coming out of the box.  The firmware will be whatever version it was shipped with.  From that point NG may push a 'critical' FW update or it may do nothing only to give you the option of performing a manual FW update IF you choose.

 

IF you feel your only option is to do a factory reset, then my recommendation would be to let the Orbi/NG do its thing.  Wait and see how it performs.  I would NOT going looking for further updates especially then IF the system is working.

tomschmidt's avatar
tomschmidt
Virtuoso
Apr 04, 2020

A factory reset of the router will keep the same version of firmware.  All customization  of settings will be lost with the reset. So hopefully you saved the configuration or screenshots of setting screens so that you can restore your settings.