NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Doorbird video doorbell connectivity issues
I have one router and 2 satellite configuration setup at home providing a 10.0.x.x network. My Telco router sits in front of Orbi and has a 192.168.x.x network. I have a video doorbell from Doorbir...
Ashdli wrote:I have one router and 2 satellite configuration setup at home providing a 10.0.x.x network.
My Telco router sits in front of Orbi and has a 192.168.x.x network. I have a video doorbell from Doorbird. This doorbell connects through internet hosted server and provides video and audio interface through mobiles or tablets.
Diagram attached
When i shifted to Orbi, i connected all home devices to Orbi network (10.0.x.x) leaving the Telco modem to be just an interaface to the telco provider. I cannot remove the telco modem it as telephone (land line) connectivity is through this modem.
The issue I face is that Doorbird works perfectly when connected to Telco modem but if I try to connect it to Orbi router , it just stops working. Both connections are wired using the same cable on modem and orbi end.
Any guidance will be appreciated, thanks in advance.
I'm not familiar withv your Doorbird system. However, pretty much all wired and wireless devices have to be configured. Did you try resetting the doorbird and reconfiguring for the new Orbi network? Also, if the Telco modem is setup as a router, you should set your Orbi in AP mode.
Thanks for your response. Doorbird is very similar to Ring video doorbell
Link here https://www.doorbird.com/
I do beleive my telco modem would be configured as a router since it connected to fibre gateway and the internal addresses are 192.168.x.x. range.
AP mode should fix the issue but I want to keep it as last resort.
The reason I did not configure Orbi in AP mode was I wanted to create a second internal network zone for more security.
Is it possible to add a static route in Orbi for the video bell?
Current details as below
Doorbird current Static IP 192.168.1.25 on Telco Modem
Orbi static IP on Telco Modem -192.168.1.25
Telco Modem default gateway - 192.168.1.11, this is also configured on Orbi Router
What I want to do
Move Doorbird to Orbi with Static address - 10.0.0.25
I presume if Doorbird wants to connect to internet IP XX, Orbi sends XX to WAN side, which sends XX to Telco Model gateway, which sends to Telco network. On reverse side, XX sends packed back to Telco Router but it may be getting lost between Telco router and ORBI.. Again not very sure
Ashdli wrote:AP mode should fix the issue but I want to keep it as last resort.
The reason I did not configure Orbi in AP mode was I wanted to create a second internal network zone for more security.
I think you may need to resort to AP mode. Or try modifying some of the Orbi settings under Advanced... Setup... WAN Setup. From https://www.doorbird.com/faq it says that they use an encrypted VPN tunnel so my guess is that your secondary internal network is causing issues with their VPN setup. They say they don't do any port forwarding. Presumably you've already tried the basic things in https://www.doorbird.com/downloads/wifi_troubleshooting_en_de.pdf.
