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Forum Discussion
Ashdli
Oct 06, 2020Tutor
Doorbird video doorbell connectivity issues
I have one router and 2 satellite configuration setup at home providing a 10.0.x.x network. My Telco router sits in front of Orbi and has a 192.168.x.x network. I have a video doorbell from Doorbir...
Ashdli
Oct 06, 2020Tutor
Thanks for your response. Doorbird is very similar to Ring video doorbell
Link here https://www.doorbird.com/
I do beleive my telco modem would be configured as a router since it connected to fibre gateway and the internal addresses are 192.168.x.x. range.
AP mode should fix the issue but I want to keep it as last resort.
The reason I did not configure Orbi in AP mode was I wanted to create a second internal network zone for more security.
Is it possible to add a static route in Orbi for the video bell?
Current details as below
Doorbird current Static IP 192.168.1.25 on Telco Modem
Orbi static IP on Telco Modem -192.168.1.25
Telco Modem default gateway - 192.168.1.11, this is also configured on Orbi Router
What I want to do
Move Doorbird to Orbi with Static address - 10.0.0.25
I presume if Doorbird wants to connect to internet IP XX, Orbi sends XX to WAN side, which sends XX to Telco Model gateway, which sends to Telco network. On reverse side, XX sends packed back to Telco Router but it may be getting lost between Telco router and ORBI.. Again not very sure
Mikey94025
Oct 07, 2020Hero
Ashdli wrote:AP mode should fix the issue but I want to keep it as last resort.
The reason I did not configure Orbi in AP mode was I wanted to create a second internal network zone for more security.
I think you may need to resort to AP mode. Or try modifying some of the Orbi settings under Advanced... Setup... WAN Setup. From https://www.doorbird.com/faq it says that they use an encrypted VPN tunnel so my guess is that your secondary internal network is causing issues with their VPN setup. They say they don't do any port forwarding. Presumably you've already tried the basic things in https://www.doorbird.com/downloads/wifi_troubleshooting_en_de.pdf.