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Forum Discussion
DoS attacks (ACK & STORM) - causing DNS issues and connection drops?
This is a continuation of issues here: For the last month+, DNS issues and dropped Wi-Fi (now using R7000P) Netgear support emailed me back and said I have a DoS attack. This is part of the info...
marteeleigh wrote:
Can anyone please help me?
I am puzzled how this issue popped up in the Netgear Orbi community forum, as there is no Orbi involved in the problem and whatever the problem is, it appears to affect both a Netgear router and a TP-Link router.
However.......
It would be helpful to understand exactly what is wrong, right now.
- The Motorolla 8600 appears to be on the Sparklight list of approved modems:
https://support.sparklight.com/hc/en-us/articles/115009158227-Supported-Cable-Modems-Residential-Only
If Sparklight is not able to access the modem, "something is wrong," and it has nothing to do with Netgear. - Is there still a "DNS Problem"? What are the symptoms?
- I can attest to the simple fact that "attacks" are constant and (in my opinion) have little effect on routers. I collect the logs from two Orbi systems and they both report "attacks" every day of the month, and they never fail. How many Robo-Calls do you receive? Does your phone still function?
Sorry to appear confused, but this post has been going on for two weeks and I am unable to get a sense of "where things are".
Oh, dear. User error. I can post again in the correct forum.
But I appreciate you taking a moment to respond.
As of this morning, I had the same issue (internet randomly dropped). The Nighthawk app couldn't resolve the issue, but the Netgear Genie on my work laptop forced a reboot, and I was reconnected. The Netgear support agent suggested I talk to my ISP, but my ISP said that due to the DoS attack, they can't access my modem. To my ISP, they show my modem as offline, even though that isn't the case.
I guess I am uncertain what to do now. Both Sparklight and Netgear have been unhelpful in getting this resolved, and I really have no idea what I'm actually dealing with. Could this simply be a modem malfunction? A router malfunction (TWO different Nighthawk models)? Since I connected the TP-Link router, I see no DoS attacks in the log, and the internet connection has been fine. So do I need a new modem?
Apologies for the question. I just have no idea where to go from here.