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Forum Discussion
Dropped internet
I have the RBR50 and RBS50. I've been having dropped internet a lot ever since I fully updated the firmware for both - probably the last 2-3 months. These are the things I've done to rectify this...
Firmware: I just downgraded to v2.3.5.30. Still had dropped internet - had to restart the modem and router.
I winded up changing a few settings to fiddle with the signal strength of the 2.4 and 5ghz bands. I moved the 2.4ghz from auto to channel 1. I left the 5ghz band at 48 because the others dropped the signal too much.
I enabled Implicit Beamforming and MU-MIMO. Fast Roaming always disabled. Daisy-chain is enabled (I have 1 satellite but changing settings alittle at a time). Guest network is still enabled. Never had Armor. CTS is already at 2347. DIsabled the 20/40 coexistence. Preamble is currently on auto.
The modem is a Netgear CM600.
ISP already checked everything before and everything was good on their end.
Sq footage of home is probably around 3000.
Not sure of distance between router and satellite, but more than 30 feet. It's technically underneath it in the basement.
There's some wifi neighbors nearby, but their signal strength is in the -80/-90's. Probably around 4-5 of them.
I went to that link you sent and that's how I started to enable/disable and change the channels. Going to see if what I did has helped so far.
Is the RBR or RBS in the basement?
When internet drops, does the top ring LED on the RBR turn on PINK any?
What happens if you turn OFF the RBS, RBR and ISP Modem for 1 mintute. Then turn ON the modem then RBR. Leave the RBS OFF.
Do both wired and wireless devices not get any internet when this happens?
RBR turns pink. As does the RBS. Sometimes, I have seen it with no light.
I do get internet when I turn off everything and restart it. If I give it about a half hour or so, I start getting dropped signals again.
Pink means the RBR has lost connection with the modem and or the modem isn't working right or it also has lost it's connection with the ISP services.
Swap out LAN cables between the RBR and modem.
Test the modem with a wired PC connected to the modem with out the RBR connected to see if PC sees any problems.
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Be sure to power OFF the modem for 1 minute them back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853