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Forum Discussion
Dropped WiFi calls on iPhone X iOS 12 ATT with Orbi RBR50
I’m experiencing dropped WiFi calls with my iPhone X. The calls will typically last only a few seconds before the call fails. I had been using the WiFi calling on my Orbi RBR50 and 1 satellite for ...
The only thing that I can think of is that your calls are being disconnected during handovers between:
1. Your router/satellite. The fact that the call drops quickly makes me think that the phone is jumping frequently between router and satellite. Please check this also in the attached devices menu in the Orbi app or in the GUI.
2. 2.4 and 5 GHz bands
3. Orbi and the ISP router wifi if it's enabled
Please check the following things that can contribute to the wifi calling disconnections caused by above roamings:
1. Is the ISP router wifi enabled? Is it using the same SSID as Orbi? Is it using same channels as Orbi?
2. Are the router and satellites close to each other? If they are and you can't get them further from each other then please try reducing the transmit power of the bands in the advanced wireless settings in Orbi
3. The issue can also be the change in IOS regarding 802.11r standard. Is "fast roaming" enabled in wireless advanced settings?
Thanks for the reply.
I checked the items you listed below and I still have the call drop issue.
1 - my phone is not jumping between the router and satellite. It connects to 5ghz on Satellite and maintains consistent connection never even dropping to 2.4 ghz.
2 - phone consistently connects to 5ghz, never uses 2.4ghz during the times I monitor it.
3 - ISP Router WiFi is turned off. I only enabled it to test and see if my calls would drop while connected to ISP WiFi and the calls never drop on that WiFi.
The router and satellite are about 25 feet from each other with several walls in between. Their locations have not changed in the last year since I have had the Orbi.
I do not have "fast roaming" enabled.
Andrew1977 wrote:
Thanks for the reply.
I checked the items you listed below and I still have the call drop issue.
1 - my phone is not jumping between the router and satellite. It connects to 5ghz on Satellite and maintains consistent connection never even dropping to 2.4 ghz. Turn off the satellite(s). Test the phone connected to the base router by itself. Any differences seen here?
2 - phone consistently connects to 5ghz, never uses 2.4ghz during the times I monitor it.
3 - ISP Router WiFi is turned off. I only enabled it to test and see if my calls would drop while connected to ISP WiFi and the calls never drop on that WiFi.
The router and satellite are about 25 feet from each other with several walls in between. Their locations have not changed in the last year since I have had the Orbi. 25 feet is a bit too close. 30 feet is recommended in between them to begin with depending upon building materials.
I do not have "fast roaming" enabled.
I turned off the satellite and continue to have same issue.
Andrew
