NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

manxdoc's avatar
manxdoc
Guide
May 27, 2020
Solved

Dropped WiFi connection

Hi everyone! My first post. I have bought a kit consisting of a RBR50 router and 2 x RKS50 satellites. At present I'm only using one of the satellites as tne 2nd is not needed right now. The route...
  • manxdoc's avatar
    manxdoc
    May 27, 2020

    Hi FURRYe38. Thank you for the very quick reply

    The firmware of router and satellites has been updated. The router version is  V2.5.1.8

    I am connected to Gigaclear and the provided modem is a DKT Comega (no further info on it)

    Channels: 2.4GHz   Auto  (I tried changing this to 6 before without improvement)

    5GHz  channel 36 

    Neighbours (x2) I would say about 100 meters away, very rarely I can faintly receive the wifi signal of one of them.

    WMM is enabled

    I had MIMO and Beamforming enabled and I was having issues so tried without. WIll try re-enabling them again

    Where do I find "IPv6 and 20/40Mhz Coexistence" please?

    Thank you again

FURRYe38's avatar
FURRYe38
Guru - Experienced User
May 28, 2020

This DKT a fiber ONT? Have a built in router that you know of? 

 

Has a factory reset and setup from scratch been performed since last FW update?

 

Try channel 11. 

Test the wifi connetion with the RBS turned OFF. 

 

Under Advanced Tab/Advanced Settings/Wireless Settings

manxdoc's avatar
manxdoc
Guide
May 29, 2020

Hi

This DKT a fiber ONT? Have a built in router that you know of? 

                                                                                        The DKT Comega is a fiber modem.  https://dktcomega.com/product/juma-series/

 

Has a factory reset and setup from scratch been performed since last FW update?

                                                                                         Yes

 

Try channel 11. 

                                                                                         Done

 

I unticked 20/40 coexistence: correct?

 

I moved the RBS to the first floor about 10-12 meters away. When I now check the "attached devices", the "Backhaul status" of the RBS

is reported as "Poor"

 

As the issue is intermittent and difficult to know if the connection is working well or we just missed it dropping at times, is there a way to tell by logging into the router?

 

Thanks once again.

 

 

 

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Jun 01, 2020

    How has the system been working? 

     

    Ok, of the status is POOR, try moving the RBS just a bit closer, 1 foot at a time until the status changes to GOOD. 

     

     

    • manxdoc's avatar
      manxdoc
      Guide
      Jun 03, 2020

      Hi. I definitely think that the changes you suggested have helped. 

      I will experiment further with the positioning of the RBS to the router.

      Thank you very much for your good advice, really appreciated!

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        Jun 03, 2020

        Good to hear. Hope it keeps working well for you. Mark your thread as solve when you think it works fully so others will know.

         

        Enjoy. :smileywink: