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Forum Discussion
During WAN Outage no connectivity to LAN
I recently experienced a WAN outage from my ISP, during this time ORBI was disconnected from the internet. My device (cell phone) showed connected to my Orbi router and LAN network but i could not na...
What FW version are you using on the router and satellite(s)?
Try this again, disconnect the cable from the yellow port in back of the router. Does same thing happen? Connect a wired lan cable PC to the back of the router and navigate to 192.168.1.1 in a web browser...
Firmware is 2.1.4.10, I am aware a new version of 2.1.4.16 is out, I will need to update as soon as i can.
I can run through that troubleshooting process later, right now I need my network online while I work from home.
Is the network up and running now? Do you have ISP services?
When you do update, do the satellite first then the router. I recommend upgrading FW manually by downloading the FW file and using IE11 or FF browsers with one wire connected PC with the satellite then the router.
Yes ISP services were returned when i woke up this morning and LAN connectivity is back.
Ill run through the upgrade process via the methods stated later this evening.
AFter you upgrade, try unplugging the WAN cable to the router from the modem and see if the same thing happens, if so, do a full ERASE on the router, then set up from scratch. Keep us posted...