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Jeffgear's avatar
Jeffgear
Virtuoso
May 18, 2022
Solved

Emailing log file from Router

Hi Community   i am trying to get my RBR50v2 to send me the log file every week. I am an iCloud user and have used the following imap settings but it's not working. Any ideas? I assume I use the in...
  • Jeffgear's avatar
    Jeffgear
    May 20, 2022

    Thanks.

     

    I tried my gmail creds and Google's smtp settings and it still failed.

     

    It turns out to be the smtp server authentication requires and app specific password if your human login has MFA. Once generated in my appleID andGmail accounts, either work. 

    also the clear log and refresh helped troubleshoot as the browser session was not refreshing despite the appearance of a refresh when clicking send log. 

CrimpOn's avatar
CrimpOn
Guru - Experienced User
May 18, 2022

Emailing the log file requires the user smtp login (sending), rather than the receiving login (imap)

On GMail it is smtp.gmail.com and the port is 465.

You will have to look up the smtp name and port for iCloud.

 

Also, once a week may cause you to get only part of the events, because the log file "wraps around" when it gets full.

  • Jeffgear's avatar
    Jeffgear
    Virtuoso
    May 19, 2022

    Thanks, I've now set smtp as per Apple's KB and temporarily set to daily to check it works. Incidentally manually clicking send logs in the admin tab doesn't actually do anything. Oddly the log file doesn't increment with a failed email log - I only saw one of those in the logs after a reboot saying imap connection had failed. I wonder if it needs a reboot to reactivate the mail client with the new server settings. 

    • CrimpOn's avatar
      CrimpOn
      Guru - Experienced User
      May 19, 2022
      Jeffgear wrote:

      Thanks, I've now set smtp as per Apple's KB and temporarily set to daily to check it works. Incidentally manually clicking send logs in the admin tab doesn't actually do anything. Oddly the log file doesn't increment with a failed email log - I only saw one of those in the logs after a reboot saying imap connection had failed. I wonder if it needs a reboot to reactivate the mail client with the new server settings. 

      A reboot should not be required, but the "Apply" button definitely needs to be clicked.  (I often overlook that step.)

      • Jeffgear's avatar
        Jeffgear
        Virtuoso
        May 19, 2022

        Apply icon has been ticked for sure 🙂

         

        trying these:

        SMTP information for the outgoing mail server

        • Server name: smtp.mail.me.com
        • SSL Required: Yes
          If you see an error message when using SSL, try using TLS or STARTTLS instead.
        • Port: 587
        • SMTP Authentication Required: Yes
        • Username: Your full iCloud email address (for example, emilyparker@icloud.com, not emilyparker)
        • Password:

         

        Still no logs received when manually send from the admin tab. No log entry generated for any email action like I've seen on a reboot. Password is definitely correct. 

        I wonder if it's an iCloud email alias issue. I'll try my iCloud alias instead of my original me.com email addy. Failing this I will try my gmail and Google smtp server instead.