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Jeffgear's avatar
Jeffgear
Virtuoso
May 18, 2022
Solved

Emailing log file from Router

Hi Community   i am trying to get my RBR50v2 to send me the log file every week. I am an iCloud user and have used the following imap settings but it's not working. Any ideas? I assume I use the in...
  • Jeffgear's avatar
    Jeffgear
    May 20, 2022

    Thanks.

     

    I tried my gmail creds and Google's smtp settings and it still failed.

     

    It turns out to be the smtp server authentication requires and app specific password if your human login has MFA. Once generated in my appleID andGmail accounts, either work. 

    also the clear log and refresh helped troubleshoot as the browser session was not refreshing despite the appearance of a refresh when clicking send log. 

Mikey94025's avatar
Mikey94025
Hero
May 19, 2022
Jeffgear wrote:

Still no logs received when manually send from the admin tab. No log entry generated for any email action like I've seen on a reboot. Password is definitely correct. 

Let's focus on this because you should be seeing a log entry.

  1. In orbilogin.com / Advanced / Security / Email make sure that you have checked Turn E-mail Notification On and also My mail server requires authentication.
  2. In orbilogin.com / Advanced / Administration / Logs press Clear Log.
  3. Check all the checkboxes under Include In Log.
  4. Press Send Log
  5. Press Refresh

Now do you see a new log entry like this?

[email sent to: mike@XXX.com] Thursday, May 19,2022 07:42:50

If I change my Email settings to something incorrect, then I see a log entry like this:

[email failed] fail to connect to outgoing mail server, Thursday, May 19,2022 07:44:09
Jeffgear's avatar
Jeffgear
Virtuoso
May 20, 2022

Thanks.

 

I tried my gmail creds and Google's smtp settings and it still failed.

 

It turns out to be the smtp server authentication requires and app specific password if your human login has MFA. Once generated in my appleID andGmail accounts, either work. 

also the clear log and refresh helped troubleshoot as the browser session was not refreshing despite the appearance of a refresh when clicking send log.