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Forum Discussion

Drakier's avatar
Drakier
Aspirant
Mar 23, 2019

Enabling VPN on RBK50 causes internet to disconnect

I just got the RBK53 today and so far really like it and the features it has. I have it all updated and configured to work really well within my network and using hard-wired backchannel for satelites...
Troubleshooting
ekhalil's avatar
ekhalil
Master
Dec 10, 2019
  1. Will the issue start happening when enabling VPN or when you have a VPN client connected to Orbi?
  2. When you have a VPN client attached to Orbi, what IP address is assigned to this VPN client? You can check this by going to "Attached Devices" list in the bottom of the web GUI.
  3. What is the type and model of the ISP modem/router to which Orbi is connected?
  4. What LAN IP range are you using in Orbi?
MavXD's avatar
MavXD
Aspirant
Dec 10, 2019
ekhalil wrote:
  1. Will the issue start happening when enabling VPN or when you have a VPN client connected to Orbi?
  2. When you have a VPN client attached to Orbi, what IP address is assigned to this VPN client? You can check this by going to "Attached Devices" list in the bottom of the web GUI.
  3. What is the type and model of the ISP modem/router to which Orbi is connected?
  4. What LAN IP range are you using in Orbi?

1. Internet connection breaks down when aktivating VPN Server on RBR50. Connecting with a VPN Client to Orbi's VPN Server works.

2. IP address of client: 192.168.1.37

3. ISP modem/router is a Speedport w724v.

4. Orbi router uses IP range: 192.168.1.0/24

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Dec 10, 2019

    Can you ask the ISP to bridge your modem by chance? Would be helpful to get this modem bridged. 

     

    Have you tried putting the RBRs IP address it gets from the modems router into the modems DMZ yet? 

    MavXD wrote:
    ekhalil wrote:
    1. Will the issue start happening when enabling VPN or when you have a VPN client connected to Orbi?
    2. When you have a VPN client attached to Orbi, what IP address is assigned to this VPN client? You can check this by going to "Attached Devices" list in the bottom of the web GUI.
    3. What is the type and model of the ISP modem/router to which Orbi is connected?
    4. What LAN IP range are you using in Orbi?

    1. Internet connection breaks down when aktivating VPN Server on RBR50. Connecting with a VPN Client to Orbi's VPN Server works.

    2. IP address of client: 192.168.1.37

    3. ISP modem/router is a Speedport w724v.

    4. Orbi router uses IP range: 192.168.1.0/24