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Ghleighton's avatar
Ghleighton
Follower
Jan 06, 2020

Endless loop of unable to even get support

So I got an Orbi RBR50 w/Satellite. Everything worked but the network map. Tried a bunch of things on the forum. Nothing helped. Set up a chat with tech support. She suggested deleting the iPhone app and reloading. That also deleted the chat and all related data. Didn’t fix the problem and now I can’t get to tech support because the app doesn’t show my product and when I try to register it, it says it’s already registered. So no product in the app = no support. Huge customer service failure.

1 Reply

  • CrimpOn's avatar
    CrimpOn
    Guru - Experienced User
    Jan 06, 2020

    In a case like this, we usually recommend sending a private message to one of the forum moderators.  Blanca_O is one.

    (click on the link, which will take you to their home page, which has a link to send a private message)

     

    Good Luck