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madotom's avatar
madotom
Aspirant
Apr 17, 2020

Envy 7550 Connection to orbi 5g

How do I connect to 5g?
madotom's avatar
madotom
Aspirant
Apr 17, 2020
It is 7855
CrimpOn's avatar
CrimpOn
Guru - Experienced User
Apr 17, 2020

Thanks for the clarification.  (I wanted to confirm that the printer supports 5G WiFi, and the specs say it does.)

For something like printing, the speed of connection is of little importance.  My guess is that the printer software compared the Orbi 2.4G and 5G WiFi signals and said, "2.4G is fine. I'll use it."

 

If you are up for an experiment, you can try this:

  • Use the Orbi web interface, Advanced Tab, Advanced Settings, Wireless Settings to temporarily stop broadcasting the Orbi SSID on the 2.4 channel.  This will not cause any devices that are currently connected at 2.4G to be disconnected.
  • Go to the printer setup, have it "Forget" the Orbi SSID (maybe by attempting to select a neighbor's WiFi - which will fail), then select the Orbi SSID again, which should be the 5G channel.
  • After the printer connects, look at "Attached Devices" to see what channel it has connected at.
  • Go back and check "broadcast SSID" on the 2.4G channel.

 

  • madotom's avatar
    madotom
    Aspirant
    Apr 17, 2020
    Thank you
    • CrimpOn's avatar
      CrimpOn
      Guru - Experienced User
      Apr 17, 2020

      I probably should have pointed out that even if this experiment is successful, it may not be practical.  The printer almost certainly stores only the WiFi name (SSID) and password to the WiFi network.  It most likely will not store the actual MAC address of the access point radio. So, if the printer is ever turned off and back on again, it will look at all the available WiFi SSID's and pick the one that it recognizes, which may be at the 2.4G frequency.

      • madotom's avatar
        madotom
        Aspirant
        Apr 17, 2020
        Answer a question for me. My current printer/ scanner has been acting up. The geek squad remotes in and said the problem was that my printer was getting a 5g signal. My device manger on my orbi showed the printer using 2.4 g like you said previously. The problem turned out to be a driver issue. But that bring up a question how do certain device use 2.4 ( printer)and others 5g..will the printer lalways find the 2.4 signal? Dumb question I know but I’m learning