Error while logging in - "You are currently logged in from another device."

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Squeaky369 wrote:

Error while logging in - "You are currently logged in from another device."

 

Hello everyone. I've searched around for some answers to this, but nothing solid has come up.

 

Firmware Version 2.0.0.74

RBK50

RBS50

 

Windows OS

Chrome / Internet Explorer

 

I tried to put a ticket in for this since I am still under my 90 days, but the POS support website just refreshes the page when trying to submit the ticket.

 

When trying to login to the router to make changes, I CONSISTANTLY receive the: "You are currently logged in from another device" error.

 

I am not logged into another device. I promise you, and not only do I promise that there is only ONE browser that is pointing towards that website, I would put my life on it, BECAUSE THERE IS ONLY ONE BROWSER LOGGED IN. I am seriosuly about to return all this stuff because of this issue. The most irritating thing is for it to pop up JUST AFTER I finish setting up port forwarding.

 

Why is there not a way to disable this function if they can't fix the issue?

 

It came up today, and I haven't logged into it in over 2 months. So there is no way in hell that there is an active session to the router still. It took me over an hour to set the IP of the internet connection because it kept kicking me out.

 

I've tried multiple browswers, multiple computers. I've rebooted the router / satelite, rebooted said computer, tried Incognito Windows to avoid cache and cookies, and it still does it, CONSTANTLY.

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Something strange is going on. If you get the error message it should read:

You are currently logged in from another device. There can be only one device logged in at a time. If you log in from this device, the other device will be logged out. Do you want to proceed?

You click YES, and the other device is logged out.  Should be the end of that problem.  Is this the error message you have? What happens when you click YES?

Try logging directly into the IP address of the Orbi from a broswer.  For example: http://192.168.1.1 Do you get the error that way?

You wrote, "It took me over an hour to set the IP of the internet connection because it kept kicking me out." If you've had Orbi for more than two months, what are you doing now that requires you to set the IP of the Internet connection?

What do you mean "...kept kicking me out.?"  Are you saying you can log in to Orbi but are disconnected after you access the GUI? If so, it sounds like someone else is logging it. Have you changed firewall settings such that the router is open to management from the Internet? Enabled telnet?

What sort of internet service do you have, and how is Orbi connnected to the internet? Is there another router in your LAN?