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Forum Discussion
dogbert88
Apr 19, 2019Aspirant
Errors accessing or linking to many web pages RBK23 AC2200
When I am using the ORBI WiFi connection and I try to link to many web pages I receive an error message or a request for "authentication," but when I switch to my Spectrum 2G or 5G WiFi connection, I ...
- Apr 22, 2019It worked! Many thanks for your help. I can't seem to get this website to accept the "accept as solution" entry, but your suggestions, particularly the change to AP mode, worked like a charm. Again, thank you for your help; it's nice to have Dudes Named Ben out there to provide expert assistance to us deplorables.
FURRYe38
Apr 22, 2019Guru - Experienced User
What Firmware is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?
- dogbert88Apr 22, 2019AspirantARRIS cable modem model TM1602 provided by Spectrum. Connected to a Spectrum router model RAC2V1S broadcasting separate 2G and 5G signals. Connected to an Orbi RBR20 router; firmware (just updated) V2.3.1.48. Does all this give you the information you need? Thanks for your help.
- FURRYe38Apr 22, 2019Guru - Experienced User
If there is a router in between the Orbi and modem, the could be the cause of your problems.
The middle router needs to be removed and connect the RBR directly to the ISP modem or configured the Orbi for AP mode:
https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
- dogbert88Apr 22, 2019AspirantI tried that and was unable to log in to the Orbi router. I ensured the Orbi was connected to the existing router, connected by PC to the Orbi network, typed in "http://orbilogin.com, received an "authentication required" message, typed in "admin" for userid and "password" for password, and immediately received another "authentication required" screen. I then tried it again and was directed to this webpage: https://www.netgear.com/home/products/networking/orbi/orbilogin.aspx Basically I am unable to access the Orbi router from my computer. Am I doing something incorrectly?