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Forum Discussion
Ethernet Backhaul issues
Hi guys,
hoping someone can help. I have my orbi router set up as an AP and I initially connected two satellites to it wirelessly. Later I connected them both with ethernet cables.
I have how...
greenwell01 wrote:
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3. When I access the web interface of the router I can see both Satellites connected but the connection type is 5G. The Backhaul has the status "Good". I would have imagined that the connection type would be Wired.
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It looks to me that you don't have a proper Ethernet connection between the Router and the Satellites. Are you sure that the cables are good? Any switches in betwwen that can block the connectivity?
Hi,
thanks for getting back to me.
The cables are good. I just recently had them checked and there were no issues found.
There is a switch in between but I've tried multiple swithches and get the very same results.
The strange thing is that I know the satellites are working. I am connected to the lan port of one of the satellites right now and it works fine. Also when connected wirelessly to a satellite I have internet access but I have the symptons I mentioned before.
Does the connection type show "Wired" on your system?
- Yes, the connection type shows “Wired” in my system.
Please try to temporarily connect the nodes with a direct cable and see if the connection type will change to “Wired”. The system should recognize the correct connection type before you can get full performance from the system.
Please troubleshoot the connectivity issues.
There is a switch in between but I've tried multiple swithches and get the very same results.
The switch you refer to is a managed switch which has energy saving functions...
Here is spec sheet.
https://www.netgear.com/business/products/switches/web-managed/JGS524Ev2.aspx#tab-techspecs
if this is between the router and the satellite, it is probably the source of your challenge.
Is there any way to eliminate the switch in between the router and satellite and direct wire the two -- even if for only a test?
After elliminating this switch to test your system. Check to see if there is any IGMP protocol features that you can disable on this switch. Others have mentioned that disabling IGMP on managed switches resolves issues with Orbi. However you may still see issues with the Green Ethernet features. This featuere doesn't work well with Orbi.
If you need a switch, try NG GS105/108/1600 series switches, good non manged non green ethernet switches.
greenwell01 wrote:
Hi,
thanks for getting back to me.
The cables are good. I just recently had them checked and there were no issues found.
There is a switch in between but I've tried multiple swithches and get the very same results.
The strange thing is that I know the satellites are working. I am connected to the lan port of one of the satellites right now and it works fine. Also when connected wirelessly to a satellite I have internet access but I have the symptons I mentioned before.
Does the connection type show "Wired" on your system?
- Hi All,
Thank you for your great support.
So I tried with a unmanaged switch (GS108) and unfortunately there was no change.
However when I connected the two satellites directly to the router (without a switch in between), the connections finally showed up as wired and all the issues highlighted below were gone.
Its not ideal as it means having the router orbi in the cellar (thats where all lan cables from the rooms end) which is a waste of an access point.
Thanks again.
