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Forum Discussion
copco
Sep 11, 2018Aspirant
Ethernet Connection good but WiFi not working
I recently installed a CM700 modem and the Orbi RBK23. It was working well, but recently the wireless connection to internet has started to have problems, dropping off randomly. I can access the in...
FURRYe38
Sep 12, 2018Guru - Experienced User
Try using just the RBR router along with out the satellite(s) online and see if the wifi still goes down. Then try adding just 1 satellite.
Try changing from channel 48 to channel 36. Any nieghbors near by using 5Ghz channels?
Last resort would be to do a factory reset on the Orbi system and set up from scratch. Use same free manual channels 1 and 36, uncheck 20/40Mhz Coexistence, Disable MIMO, Daisy Chain and Fast Roaming and see if this helps any, if it goes, possible you may have a faulty system which may need to be RMAd.
copco
Sep 12, 2018Aspirant
I have a Wifinetinfo log that I can post. Not sure if I need to block any of the information though. For the most part, I see only our devices. I do see one from the neighbor, but they are on Channel 6.
I see my SSID listed 6 times, once for each Orbi device (router and 2 satellites), and for both 2.4GHz and 5.2GHz.
Theres an ORBxxx SSID showing up
Then there are presumably consumer devices (e.g. Roku, Laptops) that are using Channel 1, Channel 48, or Channel 157. I'm not sure what the 157 is being used for.
Last evening I discovered that an old Wireless Extended was still part of the network. I removed that wondering if it was creating some conflict. If it drops again, I will try your suggestions. Thank you.
- N