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Forum Discussion
Ethernet is not working on main router (but working on Satellite)
Hello,
I just installed Orbi (RBK50). It was very easy to install, but one problem. "Ethernet port on the main router" seemed not working. I connected my laptop and other items to the Ethernet...
So if you connect those devices to the back of the router, do they get an IP address and get access to the internet?
Thank you for your help and I'm sorry for the belated reply. Please see attached images.
Photo 1 : When I connected my computer to the "satellite" with Ethernet, I could get an IP address and connect to the internet.
Photo 2 : When I connected the same computer to the "main router" with Ethernet, I couldn't get an IP address (= no Internet access).
I checked the router status (Photo 3) and it looks like that Router recognized Ethernet (but never get IP address).
Here is my setting of DCHP setting (Photo 4).
It looks like DHCP server only works on the satellite, but not on the main router. Is there any setting which I should change?
Thank you for your help!
So this happens across all the LAN ports with this particular PC?
Do you have another PC or laptop you can test with to see of this happens with a different PC?
Possible that the Router is not working right. One then to try, ethernet connect the PC to the router and factory reset the router. Use Safari to walk thru the setup wizard and complete the set up. After the setup, does the ethernet connected PC get internet? On the PCs networking page, select DNS here, there should be a 192.168.1.1 address here.
Also try setting up custom DNS on the RBR router, try 1.1.1.1 and 9.9.9.9, save settings and reboot. Then check the DNS settings on the PC.