Forum Discussion

Aspirant

Sep 24, 2018

Ethernet is not working on main router (but working on Satellite)

Hello, I just installed Orbi (RBK50). It was very easy to install, but one problem. "Ethernet port on the main router" seemed not working. I connected my laptop and other items to the Ethernet...

Troubleshooting

FURRYe38

Guru - Experienced User

Sep 26, 2018

So this happens across all the LAN ports with this particular PC?

Do you have another PC or laptop you can test with to see of this happens with a different PC?

Possible that the Router is not working right. One then to try, ethernet connect the PC to the router and factory reset the router. Use Safari to walk thru the setup wizard and complete the set up. After the setup, does the ethernet connected PC get internet? On the PCs networking page, select DNS here, there should be a 192.168.1.1 address here.

Also try setting up custom DNS on the RBR router, try 1.1.1.1 and 9.9.9.9, save settings and reboot. Then check the DNS settings on the PC.

ji0906

Aspirant

Sep 26, 2018

Thank you!

This happens to all Ethernet port on the main router. I tried with another device (such as Apple TV), but it can't connect internet.

As you recommended, I will do t factory reset and set it up again. he

Thank you!

Jun

FURRYe38
Guru - Experienced User
Sep 26, 2018
Let us know the results...
- ji0906
  Aspirant
  Oct 04, 2018
  Sorry for the belated reply.
  
  I reset router completely (factory reset) and set it up again ... but Ethernet still doesn't work.
  
  I also installed the newest Firmware which was released yesterday, but the result was the same.
  
  I felt like that my router is incipient failure ... so I might ask shop to change it.
  
  I'll keep posted. Thank you!
  - FURRYe38
    Guru - Experienced User
    Oct 04, 2018
    Ya, sounds like the ports or the router portion of the Orib is bad. Get it replaced.
    
    ji0906 wrote:
    
    Sorry for the belated reply.
    
    I reset router completely (factory reset) and set it up again ... but Ethernet still doesn't work.
    
    I also installed the newest Firmware which was released yesterday, but the result was the same.
    
    I felt like that my router is incipient failure ... so I might ask shop to change it.
    
    I'll keep posted. Thank you!