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Ethernet ports not working when internet is down
I have a orbi RBR50 setup on ppoe (we have CL) we had a internet outage the other day and during the outage we noticed that the lan ports did not seem to be working. We have a fire tv recast on our ne...
- If you run a Ethernet cable from from the orbi back to the modem and use one of the lan ports you can access the modem GUI to monitor your dsl stats so you would have 2 Ethernet cables to and from the modem one in the wan and one in the lan
What Firmware version is currently loaded?
Can you access the RBRs web page with a wired PC when this happens at 192.168.1.1?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Built in router here by chance? If so,
This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop