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Ethernet ports on satellite disconnects
Hello! I've had my Orbi for just over a month now. I live in a three story stacked townhouse, with the router on the second floor and the satellite on the first floor. I have a PS4 plugged into the e...
Lets try clearing the browser cache or try using IE11 or FF browsers. Use the routers web page ERASE funtion with in the UI or if you use the button in back, hold in the button until the TOP LED turns amber, then release. Lets use the ERASE funtion in the UI.
For not lets see if anything happens or not. If it does again, try the erase in the UI.
Whats the distanct between the satellite and router?
Has the satellite been rebooted after the FW update?
Try a factory reset on the satellite and re-add it to the router.
Try using a manual channel 1, 6 or 11 on 2.4ghz and any unused channel on 5Ghz.
Thanks for the tips! Router and satellite were both updated with the lastest firmware at the same time (when I bought them; I don't believe there's been a firmware update since). The satellite is downstairs from the router, about twenty feet in a straight line. The satellite lit up blue when I paired it with the router.
You think this is a firmware issue potentially? It happens pretty sporadically...not every day or anything. I'll try your tips out. Thanks again for responding!
20 feet is a bit too close, 30 feet minimum to begin with.
I would try rebooting both router and satellite. If still happening, try a factory reset on both units then set up from scratch. I would move the satellite out farther though first.
I might try moving the satellite...although my townhouse has concrete floors and the signal generally can't reach downstairs too well (and struggles to reach the third floor; in fact I've bought ANOTHER satellite for the third floor of our house).
I'll try rebooting the router and satellite as well. Thanks again for your help!