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Forum Discussion

Deckard22's avatar
Deckard22
Aspirant
May 15, 2018
Solved

Ethernet ports on satellite disconnects

Hello! I've had my Orbi for just over a month now. I live in a three story stacked townhouse, with the router on the second floor and the satellite on the first floor. I have a PS4 plugged into the e...
Troubleshooting
  • FURRYe38's avatar
    FURRYe38
    Jun 06, 2018

    Lets try clearing the browser cache or try using IE11 or FF browsers. Use the routers web page ERASE funtion with in the UI or if you use the button in back, hold in the button until the TOP LED turns amber, then release. Lets use the ERASE funtion in the UI.

     

    For not lets see if anything happens or not. If it does again, try the erase in the UI.

     

     

     

FURRYe38's avatar
FURRYe38
Guru - Experienced User
May 17, 2018

Hope something works out for you...keep us posted.

Deckard22's avatar
Deckard22
Aspirant
May 23, 2018

I've only switched the ethernet port I was using for now...it disconnected again. I will attempt a reset of the system and see if that does it next; I'm trying things piecemeal rather than rebooting/factory reset/etc. I've read that the beta firmware seems to fix my issue...how do I get my hands on it, or when will the new firmware be released?

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    May 23, 2018

    If your on v2.1.4.10, then your at most current version. You can contact NG support and see if there is anything beta available.

     

    I would try a factory reset and set up from scratch as last resort.