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Forum Discussion
Everything works...except Netflix (Orbi RBR50 v2)
I'm an IT Professional, and my buddy hit me up the other day having an issue with his new home WiFi setup. Turns out he got an RBR50 v2, and a Satellite. Everything working just great -- no prob...
Yes, all other apps working.
Tried WOW DNS & 3rd party -- no difference.
Like I said (sorry if I wasn't clear enough) -- I tried on my laptop as well. Same thing, wouldn't load images -- literally shows all the links, and text, etc, but just no images. The top of the main page displays preview video but no other thumbnails show up. More importantly, works when I go around the router (straight to modem) -- so the problem is with the Orbi one way or another.
Unfortunately I've very much already seen the link you shared -- for fire sticks, it just suggests "make sure you're connected to the internet" and "restart your home network" (tragically laughable on both unfotunately).
Oh one thing I did forget to mention -- running the network test through the Netflix app on firestick results in all passing (green checkmarks).
Very confusing. Also tried uninstalling/reinstalling Netflix on the firestick (even though symptoms are exhibited on totally different types of devices, e.g. my laptop), clearing data, clearing cache, etc.
A real head scratcher.
mr_taint wrote:Yes, all other apps working.
Tried WOW DNS & 3rd party -- no difference.
Like I said (sorry if I wasn't clear enough) -- I tried on my laptop as well. Same thing, wouldn't load images -- literally shows all the links, and text, etc, but just no images. The top of the main page displays preview video but no other thumbnails show up. More importantly, works when I go around the router (straight to modem) -- so the problem is with the Orbi one way or another.
Unfortunately I've very much already seen the link you shared -- for fire sticks, it just suggests "make sure you're connected to the internet" and "restart your home network" (tragically laughable on both unfotunately).
Oh one thing I did forget to mention -- running the network test through the Netflix app on firestick results in all passing (green checkmarks).
Very confusing. Also tried uninstalling/reinstalling Netflix on the firestick (even though symptoms are exhibited on totally different types of devices, e.g. my laptop), clearing data, clearing cache, etc.
A real head scratcher.
Hmmm. This is very weird. I'm not an IT guy so if I make a suggestion that you've already tried excuse my novice approach:
1) Are you 100% certain that the satellite and router have the exact same firmware version? (2.5.1.16 is most recent "well known" firmware but another has been recently released.) This may not be the issue but I've seen very stange things happen if the router and satellite aren't on the same firmware.
2) Have you done a factory reset and re-initialize the system from scratch? (I know you shouldn't have to do this but it seems to clear up similar issues.)
3) If the ORBI is new, it might be bad hardware. Hopefully under warranty.
Good luck and keep us posted on your progress.
Yes, they're definitely on matching firmware.
I didn't personally factory reset, but my friend swore up and down he did (it's on my list of to-do's if this doesn't "solve itself")
It is new, and bad hardware definitely crossed my mind, but what could be bad hardware-wise that causes everything but netflix to work? Certainly nothing that I could think of.
In fact I had assumed it was some sort of an issue relating to the Fire sticks, but the fact that it also didn't work on my laptop (including wired to the router) continue to puzzle. Just doesn't make sense.
There is an aweful lot of complaints on the NET about this error.
Who is your ISP and what equipment did they provide?
What device is your Orbi router connected to?
Do you have any other Firesticks, another laptop or a smart TV with Neflix on it that you can test. I'm thinking video driver, or maybe a blocked port.or a specific version of Netflix.I have an RBK53V2 system running on WOW and Netflix running off 3 different firesticks (Gen1, Gen2 and he latest 4k), works flawlessly.
His ISP is WOW! and in this case they provided nothing -- he bought a new modem (he was previously renting -- he bought a SB8200).
Per your second quesiton "What device is your Orbi Router connected to?" -- are you asking about the modem? As mentioned above, Arris SB8200.
My buddy has several firesticks, and they all exhibit the same symptoms (they are all gen2 firesticks). Also tested on wired and wireless PC's in his environment -- same problem on all. Additionally, one of the devices I tested on (my laptop) I hooked directly to modem (SB8200 has two ports so it was side by side) and Netflix worked flawlessly. Furthermore, once it was streaming a video successfully, I physically disconnected the cable, and swapped over to the WiFi (via ORBI, hooked up to the other port on the same modem), and it continued to play just fine (including much further ahead in the episode, and even the next episode).
^^This led me to believe that it was a DNS issue, but I confirmed the DNS servers were the same on both the WiFi and straight from the modem.
Again, consumer grade stuff isn't really what I'm used to dealing with, especially stuff aimed @ user-friendliness, but I'm totally mystified by this. The only other thing I thought was that digging through the logs it seemed to ID a LOT of things as DoS attacks, and was thinking it was incorrectly ID'ing some netflix servers as a threat (again, it loads the CSS and everything for the Netflix site, just not the thumbnails or videos), however I also tried disabling the anti-DoS protection and that made no difference (all other security/etc stuff is disabled, all devices are set to allow, and no services are blocked, uPnP is on, etc.).
In so much as I didn't setup this network myself, I'm wondering if my buddy did something silly, but at every turn, everything seemed configured correctly to me -- and that's backed up by the fact that literally every other thing works perfectly. Every site, every app, streaming video, playing games, etc. etc. Not sure what on earth the issue could be.
His SSID is different than his old one, his old hardware (Eero I came to find out) is all disconnected, the issue exists on wired and wireless, multiple devices and types of devices, and is isolate to just netflix. Insanely strange.
