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Forum Discussion

Djzgfx's avatar
Djzgfx
Tutor
Dec 28, 2017

Facebook and Instagram Intermittent Loading

Hello, I’m having the exact same problem on my mobile devices as this post that got zero comments https://community.netgear.com/t5/Nighthawk-WiFi-Routers/Problems-with-Facebook-and-Instagram/td-p/4971...
Troubleshooting
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Jul 08, 2018

What is the Mfr and model# of the ISP modem the Orbi is connected too? Built in router here by chance? 

What devices are you having problems with?

Wireless or wired connections? Both? 

What FW version are you using? 

kinyan1123 wrote:

I have exactly the same problem.

youtube, chrome ,every other app works except facebook and IG 

I am using Orbi Mini Mesh system RBR40 

please Help

 

 

jimbojames79's avatar
jimbojames79
Apprentice
Jul 09, 2018
I have the same problem. Well it's one of the many I have. It's bizarre because I get a notification but when I open the app it won't be there until I disconnect the WiFi. Am UK based on Virgin Media. Single router setup. Satellite makes my problems 100 times worse.
  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Jul 10, 2018

    What is the Mfr and model# of the ISP modem the Orbi is connected too? Built in router here by chance? 

    What devices are you having problems with?

    Wireless or wired connections? Both? 

    What FW version are you using? 

    jimbojames79 wrote:
    I have the same problem. Well it's one of the many I have. It's bizarre because I get a notification but when I open the app it won't be there until I disconnect the WiFi. Am UK based on Virgin Media. Single router setup. Satellite makes my problems 100 times worse.

     

    • jimbojames79's avatar
      jimbojames79
      Apprentice
      Jul 10, 2018

      Hi, 

       

      Google says its this: Arris VMDG505 / TG2492LG-VM distributed

      Handheld devices mainly - iphones, android phones, tablets. More static devices (TV, TIVO, desktops etc) are fine.

      I only have my NAS wired permanently. When I do plug in other devices they are rock solid.

      Both RBR40 and RBS30 are on 2.1.4.16

       

      Thanks

       

       

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        Jul 10, 2018

        Your ISP modem seems to be a router as well.

        Couple of options,
        1. Configure the modem for transparent bridge mode. Then use the Orbi router in router mode.
        2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
        3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, LAN to LAN and configure AP mode on the Orbi router.