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Forum Discussion
Facebook and Instagram Intermittent Loading
Hello, I’m having the exact same problem on my mobile devices as this post that got zero comments https://community.netgear.com/t5/Nighthawk-WiFi-Routers/Problems-with-Facebook-and-Instagram/td-p/4971...
I second the fact that just because Facebook and Instagram do not load at times, while every other URL loads fine and you have Fantastic speeds, your issue is elsewhere.
What Virus/malware protection are you using? Is it router based or software on your PC?
I ask because an issue like you are reporting usually ends up being too aggressive protection, and occasionally when a user has more than 1 Anti virus system running.
Are you using the ISP supplied DNS servers or did you use 3rd party DNS servers?
Mstrbig wrote:
Are you using the ISP supplied DNS servers or did you use 3rd party DNS servers?
This is a very useful pointer. Some reports of reluctant sites have tracked back to just this problem.
It is also very easy to test the idea. There are various "alternative DNS servers" out there to try.
If you visit the Netgear support pages:
Support | NETGEAR
you can feed in your model number and find the documentation for your hardware.
Look for a section called something like Internet Basic Settings or just search the thing for "DNS server".
It may be here in the browser graphical user interface:
- Basic
- Internet
Great info, thank you.