NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Facebook using wifi
Phones cannot connect to Facebook using wifi from my orbi. Is there a special setting?
I would try a full reset on the Orbi router and set it up from scratch. Just set up wifi and nothing else after the reset. You might power OFF the ISP Modem fully for 1 minute then back on, then do the reset on the Orbi router. Don't set up any satellites just yet.
Try setting WPA to OPEN or disabled. See if the phone connect to FB here, then set WPA and TPIK only, then test. Then try WPA2 and AES only and test...Anything?
Update: I just notice that Facebook on my Samsun tablet connects just fine. It is some interaction between my Orbi and my Samsung S7 and S9+ phones. Also visitors to our home have a similar problem with their phones if they use our WiFi. Works fine using other WiFi providers like Starbucks or Optonline from Cablevision.
I have done the full reset etc. of the routers. All worked fine with my prior Netgear blackhawk router.
I see no mention in this discussion of the firmware version on the Orbi.
