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Forum Discussion
dgarbacz
Mar 30, 2018Aspirant
facetime freeze on satelites
when using facetime on the secondary sateliite units after 5 min the unit completely freezes and the phone or ipad becomes useless. nothing will work. they are both rbk50 as well. this happens ev...
FURRYe38
Mar 30, 2018Guru - Experienced User
If you have the 50 series system, please try the beta:
Factory reset on both router and Satellite and set up from scratch.
- dgarbaczApr 01, 2018Aspirant
i downloade d the manual updates, but got message " failure, the software is not correct" when i tried to upload it to router.
- FURRYe38Apr 01, 2018Guru - Experienced User
You do have a RBK50 series router with the RBS50 Satellite correct?
"If you have a kit that includes a different hardware product (including RBK52W, RBK40 series or RBK30 series) or a RBK50 or RBK53 with an add-on satellite (RBS40, RBW30), please hang tight. We’re not quite done with it yet, but will update this thread when it’s ready."
Try using IE11 or FF browser and be sure your ethernet cable connected to the router and satellite when donig the upgrade. Do not use wireless.
- dgarbaczApr 02, 2018Aspirant
using chrome for browser. and wired.
not sure what "using IE11 or FF browser" is?
i did turn off daisy chain.
many thanks, d