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Forum Discussion
Factory reset my Orbi in bridge mode, now can't connect
My RBK53 system was working great--for about a week and a half and then became a disaster. It was dropping about 7% of packets and wreaking havoc on working from home. After several troubleshooting...
Do you mean AP mode? Orbi doesn't support actual bridge or wireless bridge modes.
AP mode info:
https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
https://kb.netgear.com/26765/Disabled-Features-on-the-Router-when-set-to-AP-Mode
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT or host router that the NG router is connected too?
Yes, I meant AP mode. Orbi calls it “bridge mode” in the troubleshooting part of the app.
It is connected to a gigabit network switch which is wired into my network. I did connect it straight into the cable modem as well just to try it but no luck there either.
I found some sftp instructions to push the firmware on this forum but it doesn’t respond to the default IP anyway. The firmware was the latest, I tried rolling back to the previous version which worked fine on the satellites but not the router.
It is connected to a gigabit network switch which is wired into my network. I did connect it straight into the cable modem as well just to try it but no luck there either.
I found some sftp instructions to push the firmware on this forum but it doesn’t respond to the default IP anyway. The firmware was the latest, I tried rolling back to the previous version which worked fine on the satellites but not the router.
What is the Mfr and model# of the Internet Service Providers modem/ONT or host router that the NG router is connected too?
What is the Mfr and model# of the ethernet switch in the configuration?
Be sure there is a main host router upstream from the Orbi RBR in AP mode. Be sure to configure the RBR for AP mode using the following information:
https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
CaptainHook0 wrote:
Yes, I meant AP mode. Orbi calls it “bridge mode” in the troubleshooting part of the app.
It is connected to a gigabit network switch which is wired into my network. I did connect it straight into the cable modem as well just to try it but no luck there either.
I found some sftp instructions to push the firmware on this forum but it doesn’t respond to the default IP anyway. The firmware was the latest, I tried rolling back to the previous version which worked fine on the satellites but not the router.FURRYe38 the router was already configured using those instructions. The problem is the factory reset seems to be failing and since the Orbi is in AP mode, the app will not connect to it. I cannot access the config of the router at all through any means.
CaptainHook0 wrote:FURRYe38 the router was already configured using those instructions. The problem is the factory reset seems to be failing and since the Orbi is in AP mode, the app will not connect to it. I cannot access the config of the router at all through any means.
I'm no expert (but cannot help butting in), I would do my very best to stay away from the "app". It has so few capabilities and lacks access to any of the advanced Orbi configuration options.
Thanks for providing an interesting observation. Orbi satellites will function as Access Points (AP) even when there is no Orbi router. My guess is they will not allow devices to "roam" and will not provide any of the advanced Orbi functions, such as controlling acces by MAC address, "naming" devices, etc. But, what an amazing find!
Have you tried the 30-30-30 Factory Refresh trick?
If the regular factory reset process doesn't work, @michaelkenward described an undocumented way to get an Orbi to factory reset:
Press paperclip in reset hole for 30 seconds
Keep pressing paperclip while removing power
Keep pressing paperclip for another 30 seconds while apply power
