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Forum Discussion
Failure to get internet IP with Metronet Fiber ONT - Orbi Router RBR50v2
Power cycle modem. Power cycle Orbi. In all order. Factory reset. Netgear support. Nothing worked. My Orbi wifi router will no longer get a WAN (internet) IP from the Metronet Fiber ONT devi...
Did you factory reset the RBR and walk thru the setup wizard? Power OFF the ISP modem for 30 seconds then back on when you reset the RBR. See if the RBR gets an IP address. Try the suggestion in the prior post as well.
If nothing works, you'll need to contact NG support.
kgsmethers wrote:
I think I’m having this same issue. Starting this morning my Orbi is telling me no connection from my metronet internet. Contacted metronet and everything is good on their end. I’m only moderately tech-y so I really have no idea what to do.
Yes. I did a full factory reset and I’ve power cycled numerous times. Even after downgrading firmware I’m still having the connection issues
So is the RBR getting an IP address from the modem or having connection issue to the internet?
- I’m honestly not sure. How would I check? If I plug a computer directly into the modem I have great connection
Log into the RBRs web page at 192.168.1.1 with a web browser and check the Advanced Tab Home page. Status on the WAN port will be seen here.
What FW version are you using now?