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Forum Discussion

klsmls's avatar
klsmls
Aspirant
Apr 09, 2020

Failure to get internet IP with Metronet Fiber ONT - Orbi Router RBR50v2

Power cycle modem.  Power cycle Orbi.  In all order.  Factory reset.  Netgear support.  Nothing worked.   My Orbi wifi router will no longer get a WAN (internet) IP from the Metronet Fiber ONT devi...
kgsmethers's avatar
kgsmethers
Aspirant
Apr 09, 2020
Yes. I did a full factory reset and I’ve power cycled numerous times. Even after downgrading firmware I’m still having the connection issues
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Apr 09, 2020

So is the RBR getting an IP address from the modem or having connection issue to the internet? 

  • kgsmethers's avatar
    kgsmethers
    Aspirant
    Apr 09, 2020
    I’m honestly not sure. How would I check? If I plug a computer directly into the modem I have great connection
    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Apr 09, 2020

      Log into the RBRs web page at 192.168.1.1 with a web browser and check the Advanced Tab Home page. Status on the WAN  port will be seen here. 

       

      What FW version are you using now? 

      • kgsmethers's avatar
        kgsmethers
        Aspirant
        Apr 09, 2020
        Here’s everything as is.