NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Failure to get internet IP with Metronet Fiber ONT - Orbi Router RBR50v2
Power cycle modem. Power cycle Orbi. In all order. Factory reset. Netgear support. Nothing worked. My Orbi wifi router will no longer get a WAN (internet) IP from the Metronet Fiber ONT devi...
Good to know, I'll try this, thanks.
Metronet will also provide you a free router. You can always use this as a backup option until the Orbi issue gets fixed (or if your temp solution doens't work).
I'm having the exact same issue since yesterday afternoon. I just installed my RBR50 a few weeks ago to replace a Netgear R6400 (which was still working, just wanted better speeds and coverage). I have tried both of these routers and have reset each to factory settings (the R6400 hadn't even been plugged in for 3-4 weeks, so couldn't have got a recent firmware update). I called Metronet and they blamed Netgear and said Netgear routers are having issues on their system since last Friday (3/3/20). Since both factory reset routers are having the exact same issue of getting a working IP from the modem, I find it hard to believe it's a Netgear router issue. I'm following this thread with great interest. I haven't tried the IP clone workaround, as I figure that is a temporary fix that will work until the dynamic IP from the modem updates.
UPDATE: I was able to resolve my issue. Here are the steps I took:
1. Connected Macbook directly to the Metronet ONT, which provided working internet.
2. Went into Macbook network settings, then to TCP/IP tab. Renewed the DHCP Lease.
3. Connected the factory reset RBR50 to the Metronet ONT.
4. Connected Macbook to the ORBI and went into ORBI settings using the IP address.
5. Completed the ORBI new product setup
I don't know if the DHCP renew was what did the trick or if I just got lucky, but it worked.
Cficklin31, good workaround trick!
Did you enable "Automatically adjust for daylight savings time"?
If you're not in DST zone, turn it off. Otherwise enable it, but switch NTP server from default NETGEAR to time.google.com to see if the problem comes back again after current DHCP lease expires.
Thanks for the tip. Auto adjust for DST was already enabled and I am in a state that observes DST. I changed the NTP to google as you suggested. Now I'll wait and see if that helps.
I also am having trouble getting my Netgear R6400v2 to get internet from a Metronet ONT.
I tried everything then finally found that if I set the R6400 MAC address to my PC MAC address and now I get internet access. That is one of the options in Advanced > Setup > Interet Setup.
I tried updating firmware to the latest on my R6400v2, now running the latest V1.0.4.98_10.0.71. That didn't fix anything.
I tried power cycling in the recommended sequences and that didn't fix anything.
I tried to have the modem release and renew its IP address. That fixed nothing.
My computer could always get internet access when I connected it directly to the Metronet ONT. I never had an issue with the R6400v2 with a Spectrum cable modem. The issue only started when I switched service to Metronet.
Metronet refuses to acknowledge that their ONT is causing the problem, but I believe their ONT is blocking certain MAC addresses from getting an IP address. Anyways, I have a fix that is working.
