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Feature Request: Orbi Satellite Ethernet Backhaul
As good as Orbi looks on paper I don't understand Y you would cut yourself so short and not support Eithernet backhaul for the satellites, I have 5 locations needing a system like this but without su...
Let me acknowledge that our customer base has been clamoring for this feature for a while, and we are trying to be responsive to their needs. To provide context on why it's taking a while to get it out, during the first quarter, the Orbi Engineering team was focused on bringing out the two new products (RBK30 & RBK40) to market. Now that it's accomplished, we're actively working on bringing this feature and a couple of other interesting, market-requested features to you.
Orbi Product Team
I dont work for Netgear.
Generally speaking, it is more likely that there are important things that the team is prioritizing from their perspective and those things may not be visilble to end consumers. Product Management, especially for the consumer market, can be very challenging. Products are often rushed to market and in doing so the team must make compromises and incur tech debt. That tech debt may be easy or very difficult to pay off. Over time the capacity of the development team and release pipeline will shift towards customer demands, assuming they have the resources.
It would seem, however, that the (now almost 9 month) ongoing connectivity issue complaints (missing features notwithstanding), that NETGEAR would note a "pattern of deficiency" and would choose to address it. It's hard to market a "new" product when the existing predecessor seems to be mired in mediocrity.
NETGEAR has a DYNAMITE concept...they just need to make sure it doesn't "fizzle". Product quality and reliability drive sales...NOT abandonment and "flash".
Actually, its quite easy - what is the market opportunity for fixing an existing product versus introducing a new one? If you assume that 40% or more of the people with the old product will buy the new one perhaps it makes more sense to invest in the future...
I work in technology marketing and can tell you that's not the logic. It should always be existing customer first because they are always the best advocates to get new ones. Netgear though seem to think more like you.
I've worked in the industry for a long time. At the end of the day they are trying to make money. Smaller companies MUST focus on happy customers but larger companies do not necessarily share that same need.
I'm not advocating this approach, but thanks for passing judgement on me :) I've seen all different approaches to the product.
People complaining here on this forum are unlikely to be the 'strategic customers' that Netgear 'must' listen to.
This is the problem with consumer products...
Please take your business model discussions elsewhere.
The devs are NOT reading this board -- nor is their workload determined by these posts.
I had no intention of "sparking" a revolt. Just looking for a product that will deliver consistent/stable performance in a MESH environment. The ORBI was GREAT when it worked...I got 3-10X speeds over my existing HAWKING range extender in most areas of my home. Hence, my disappointment in the reliability AND in the somewhat rudimentary software interface that ORBI delivered.