NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
FINALLY got the ORBI not to drop connection!
OK. As some of you know, I have had nothing but disconnects from the Orbi system for the last 2 months (I even exchanged the Orbi system for a new one to ensure I did not get a defective unit). I hav...
Hello Everyone
We have release firmware version 1.12.0.18 this firmware has fixes for disconnects and many more I posted the release notes below.
https://kb.netgear.com/000044171/RBR50-Firmware-Version-1-12-0-18
If you are still having issues after updating your Orbi unit you may want to factory reset the Orbi and test again. If you are still having disconnect issues or other issues with this firmware please create a new thread or contact our support team.
http://www.netgear.com/support/contact.aspx
Thanks
DarrenM
That's how I have mine setup with sonic.net service using a Pace 5268ac modem/router.
Pace WiFi off, Orbi on AP mode. No problems with MacBook Pro, Mac mini, Apple TV, iPad Pro, iPhone 7, TiVo Roamio+Stream.
WiFi transfer speeds are 45+ Megabytes per second between MacBook Pro and Mac mini. WiFi Tx Rate shows as 780 Mbs.
It would be great if it was nailed down to that (I am running in Router mode and having problems with dropped Wifi connections as outlined in another thread) - then Netgear engineering would have an easier time fixing it.
Has anyone solved this one yet? I purchased a single satellite system in mid-Feb and never went more than 3 hours without losing internet connectivity. I have since replaced it with another Orbi- thinking I had a defective unit. I have not yet opened the box yet, hoping I'll find a definitive reason why my unit was bad or I set it up incorrectly before I start this process over. My nest cameras, thermostat and protect units would constantly loose internet connectivity, as would my alarm system and insteon system. at one point my Dynamic DNS registered 35 updates in 15 days. Before switching to Orbi, my internet connection and router was rock solid - never power cycled the unit in 2.5 years. Now, about my setup:
I have Verizon Fios with and Actiontek MI424WR Rev I router. From the onset my Orbi internet connection would disconnect. At first the Orbi was in router mode, I switched it to AP mode thinking that would solve the problem. It didnt. Multiple times I logged into the UI and notice my "connection stats" under Advanced tab would show "connected" but the magenta ring would light up and all internet traffic would stop...OR, I could be logged into the Genie and notice it would turn red in my icon tray - again with the internet connection.... after observing this multiple times I factory reset the unit an started over. I did this twice. The final straw was to disconnect the unit and power it down, place my actiontek into full MoCA bridge mode and start over. This time with the Orbi in router mode getting IP directly from Verizon. I did this and after 2 hours, the same problem would start again - flaky internet connection. I really like the coverage and power of this system, but i won't sacrafice stability for a few dB coverage gain. Even if it means returning the unit and going old school with a high quality router and extenders. I really want to like this system - but it has to be stable. Hoping other posters have success with Fios either in full bridged MocA OR by directly using CAT5 from the ONT - I'm willing to go with whichever is more stable... suggestions welcome
Hello Zkchoi
What you can do is make sure MuMIMO is turned off also beam forming and have the latest firmware. Then you can try moving your satellite around some times if the units are to close it can cause some dropping issues.
DarrenM
thanks Darren. Since my original post, I installed my new Orbi. This time leaving MUMIMO and Beamforming off. This time I also set the unit up connected directly to the Verizon ONT via Cat 5. I left the unit in this mode overnight with no changes to the default configuration nor did I add any devices. Basically just to monitor the internet connection. It was rock solid. no lost connectivity and same public IP addresses overnight. I slowly started adding wired and wireless connections and have been running all of my connected things for 4 days. I'm pleased to say the unit has been stable and coverage has been great. I must have had a flaky unit, or the unit just didn't switching between AP/Router and MOCA bridged modes very well. Thanks for the feedback.