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Forum Discussion
Yld2rob
Feb 05, 2017Luminary
FINALLY got the ORBI not to drop connection!
OK. As some of you know, I have had nothing but disconnects from the Orbi system for the last 2 months (I even exchanged the Orbi system for a new one to ensure I did not get a defective unit). I hav...
- Jul 11, 2017
Hello Everyone
We have release firmware version 1.12.0.18 this firmware has fixes for disconnects and many more I posted the release notes below.
https://kb.netgear.com/000044171/RBR50-Firmware-Version-1-12-0-18
If you are still having issues after updating your Orbi unit you may want to factory reset the Orbi and test again. If you are still having disconnect issues or other issues with this firmware please create a new thread or contact our support team.
http://www.netgear.com/support/contact.aspx
Thanks
DarrenM
ZKChoi
Mar 29, 2017Tutor
Thanks for the responses all. I think I figured it out.... I finally moved my Orbi to a different location where I could connect CAT5e directly from the ONT into the WAN port on the main unit. I had to call Verizon tech support to get them to do this. After moving to ethernet from the ONT, I monitored the Orbi WAN connection for about 2.5 hours (DHCP lease period for me is 2Hrs). once I knew I could maintain the WAN IP and the connection, I slowly started connecting Wifi and ethernet devices over 2-3 days. For reference the ONT/Orbi connection is:
ONT-->(Cat5e)-->Orbi (WAN)/Orbi(LAN)-->(Cat5e)-->Actiontek WAN-->(Coax)-->ONT
Since doing this my connection has been solid and the RF coverage in my house is FANTASTIC. I have all of the FiOS guide info On Demand functions. The only small issue is that I can't get my NestOutdoorCam to connect to a satellite unit 20' away. It seems to want to connect to the main unit even though a WiFi analyzer right beside the NestCam shows my RF signal at -69dBm...Other than the Nest issue, I'm very happy with my Orbi system.
I think the having the Orbi behind the Actiontek (in AP or Routing modes) and switching modes a few times caused problems for me.
jleecloak1
Mar 29, 2017Apprentice
I like the advice on how you were able to get your Orbi to stabilize but this is not a solution. You have to use another router and have your Orbi set to AP mode is not they reason why I bought this product. It no longer works the way we expected it to by doing this.