NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Yld2rob's avatar
Yld2rob
Luminary
Feb 05, 2017
Solved

FINALLY got the ORBI not to drop connection!

OK. As some of you know, I have had nothing but disconnects from the Orbi system for the last 2 months (I even exchanged the Orbi system for a new one to ensure I did not get a defective unit). I hav...
Troubleshooting
  • DarrenM's avatar
    DarrenM
    Jul 11, 2017

    Hello Everyone

     

    We have release firmware version 1.12.0.18 this firmware has fixes for disconnects and many more I posted the release notes below.

     

    https://kb.netgear.com/000044171/RBR50-Firmware-Version-1-12-0-18

     

    If you are still having issues after updating your Orbi unit you may want to factory reset the Orbi and test again. If you are still having disconnect issues or other issues with this firmware please create a new thread or contact our support team.

     

    http://www.netgear.com/support/contact.aspx

     

    Thanks

    DarrenM

     

     

Ralph052's avatar
Ralph052
Guide
Jun 22, 2017
If there's data the team needs for the "no issues" camp ... I'm open to help.
  • Jamessimmering's avatar
    Jamessimmering
    Star
    Jul 10, 2017

    I am one of the people who has issues almost from the beginning.  Out of the box it worked great for about 24 hrs.  I suspect (But cannot confirm) that it updated the firmware.  From then on it has been repeatedly dropping connection.  I have tried all the fixes listed:

    Movng the satellite,  Cutting down on the 2.4 ghz power,  turning on and off beam forming and MU-MIMO, restarted the router countless times.  I am not getting ready to try it in AP mode.  

    I had a ticket out with NetGear but they closed it without resolving it.  

    does anyone know where the beta software is that is supposed to fix this issue?

    Jim

    • DarrenM's avatar
      DarrenM
      Sr. NETGEAR Moderator
      Jul 11, 2017

      Hello Everyone

       

      We have release firmware version 1.12.0.18 this firmware has fixes for disconnects and many more I posted the release notes below.

       

      https://kb.netgear.com/000044171/RBR50-Firmware-Version-1-12-0-18

       

      If you are still having issues after updating your Orbi unit you may want to factory reset the Orbi and test again. If you are still having disconnect issues or other issues with this firmware please create a new thread or contact our support team.

       

      http://www.netgear.com/support/contact.aspx

       

      Thanks

      DarrenM