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Forum Discussion
Firmware 2.7.0.70???
Just happened to open the Orbi app and it said new firmware. I then went to the Orbi's webpage and it said new firmware was available. When it checked it said no new firmware and the new firmware available disappeared. Captured this though.
21 Replies
Probably a mistake.
Greg00001 wrote:Just happened to open the Orbi app and it said new firmware. I then went to the Orbi's webpage and it said new firmware was available. When it checked it said no new firmware and the new firmware available disappeared. Captured this though.
Well, interestingly I selected to have it to the update and the router went to the new version but the satellite didn't. The satellite still connects so hopefully I'm not messed up.
I have the exact opposite problem. Manual says to update satellites first. I did this thru the app and the satellites went from 2.5.1.16 to 2.5.2.4. using the automatic firmware on the phone app and thru web interface, the router RBR50, will not take it. It goes thru the setup and then it still says the version is 2.5.1.16 and on the auto update page it says needs to be updated to 2.5.2.4. I have run the auto many times. Then tried the manual download for RBR50, no error messages given. Comes back on and still ins on 2.5.1.16.
Then I ran the manual download and put on 2.7.0.70 on satellites. Same thing, it won't take the version of firmware on the router.
I went thru this a few weeks ago as my internet was dropping multiple times a day. I did a factory reset and that seemed to work for a week or so and now back to same issue multiple times a day.
Why is my router not updating the firmware? I hate to have to go thru a factory reset again.
Used to love my Orbi, not so much the last month!
EricInKY wrote:Then tried the manual download for RBR50, no error messages given. Comes back on and still ins on 2.5.1.16.
Then I ran the manual download and put on 2.7.0.70 on satellites. Same thing, it won't take the version of firmware on the router.
Is it possible you're not going through the manual firmware upgrade process correctly? Let's use the orbilogin.com admin website method:
- Download from https://www.netgear.com/support/product/rbk50.aspx#download, make sure you have extracted and see the .IMG file (don't just double-click into the .ZIP file because in Windows it just peeks inside, I right-click and select Extract All). 2.7.0.70 is only for the US, I assume you are in the US.
- In orbilogin.com, go to Advanced... Administration... Firmware Update.
- Switch to the Manual Update tab.
- Let's upgrade an RBS first. Check one of the satellites and press Update.
- A new, popup browser window appears with the IP address of the RBS (e.g., http://192.168.3.11/fwUpdate.htm). You'll need to login as "admin" and password again. If you get an error then the RBS is temporarily unreachable so try again later or try another RBS.
- Press the Browse button, select the .IMG file (not the .ZIP file and make sure it is the RBS not RBR firmware file), then press Upload.
- It will say "Please wait a moment" then ask you to confirm before proceeding.
If you're seeing all of the above and the satellite is not upgrading to the new firmware version, then I can't explain what's going on. :-)
Verify the RBS firmware version by going directly to its website (don't just rely upon what the RBR and orbilogin.com says it has): Find its IP address in orbilogin.com, Basic, Attached Devices. Then enter it into your browser (e.g., for my RBS it is http://192.168.3.11/). After you login you'll see the RBS admin page and its firmware version displayed like: "Hardware Version: RBS50 Firmware Version: V2.7.0.70".
