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Forum Discussion

LaSabana's avatar
LaSabana
Aspirant
May 25, 2021
Solved

Firmware not updating on NetGear web site or via smart phone

Unable to update firmware from the website or from my smart phone. This system is equipped with Satellite RBW30. On the Smart phone i am seeing CHECK FIRMWARE Error and on the ORBI site i get an indi...
  • CrimpOn's avatar
    CrimpOn
    Feb 19, 2022

    Manual update requires that the zip file be "unpacked" to extract the actual firmware image, which in the case of the RBW30 has a file extension of chk. It is not clear from the post if that step was done.

CrimpOn's avatar
CrimpOn
Guru - Experienced User
May 25, 2021

can you try connecting directly to the web site of the RBW30 satellite.  Its IP address will appear in the web interface Attached Devices display.

  • LaSabana's avatar
    LaSabana
    Aspirant
    May 25, 2021

       Thanks Crimp On,  I have the Satellite IP address;  is there some action should take with IP address?

     
     
    • CrimpOn's avatar
      CrimpOn
      Guru - Experienced User
      May 25, 2021

      the satellite web page should have a menu item for "Firmware Update", where you can upload the *.chk file that came from Netgear support site.

      • LaSabana's avatar
        LaSabana
        Aspirant
        May 25, 2021
        Thanks CrimpOn,
        Are you suggesting that I log into the satellite ip address site and see if there is a firmware update?