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LaSabana's avatar
LaSabana
Aspirant
May 25, 2021
Solved

Firmware not updating on NetGear web site or via smart phone

Unable to update firmware from the website or from my smart phone. This system is equipped with Satellite RBW30. On the Smart phone i am seeing CHECK FIRMWARE Error and on the ORBI site i get an indi...
  • CrimpOn's avatar
    CrimpOn
    Feb 19, 2022

    Manual update requires that the zip file be "unpacked" to extract the actual firmware image, which in the case of the RBW30 has a file extension of chk. It is not clear from the post if that step was done.

CrimpOn's avatar
CrimpOn
Guru - Experienced User
May 25, 2021

can you try connecting directly to the web site of the RBW30 satellite.  Its IP address will appear in the web interface Attached Devices display.

LaSabana's avatar
LaSabana
Aspirant
May 25, 2021

   Thanks Crimp On,  I have the Satellite IP address;  is there some action should take with IP address?

 
 
  • CrimpOn's avatar
    CrimpOn
    Guru - Experienced User
    May 25, 2021

    the satellite web page should have a menu item for "Firmware Update", where you can upload the *.chk file that came from Netgear support site.

    • LaSabana's avatar
      LaSabana
      Aspirant
      May 25, 2021
      Thanks CrimpOn,
      Are you suggesting that I log into the satellite ip address site and see if there is a firmware update?
      • CrimpOn's avatar
        CrimpOn
        Guru - Experienced User
        May 25, 2021

        Sorry. I got ahead of myself.  I see now that the question is how to check whether the satellite has the most current firmware and neither the Orbi web interface nor the Orbi "app" are doing that correctly.

         

        The definitive way to know if there is new firmware for an Orbi device is to check the Netgear support web site.

        For the Orbi RBS30, this site is:

        https://www.netgear.com/support/product/RBW30.aspx#download 

        which says that v2.6.2.2 is the most recent firmware.

        Connecting to the satellite web page will display the firmware version currently running on the satellite, i.e.

        http://<IP address of satellite>

         

        If you want to change the firmware on the satellite, the process is

        • Connect to the support site
        • Select which firmware version you want to load on the satellite
          ("+" sign displays any previous versions.  sometimes people want to "go back" to a previous version)
        • Download the relevant zip file
        • Unpack the firmware from the zip file.
          (RBW30 firmware files have a file extension of "chk" rather than "img")
        • Connect directly to the satellite and select the menu item Firmware Update

        Hope this helps