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Forum Discussion
Stallion69
Jul 16, 2019Tutor
Firmware Update error
Everytime i try to check for updates on formware, it gives me a "Firmware Check Error". I am currently on version 2.3.1.44. Can anybody help please...
FURRYe38
Jul 16, 2019Guru - Experienced User
What is the Mfr and model# of the ISP modem the NG router is connected too?
Using the mobile app or web browser?
Try a full power OFF of the ISP Modem and Orbi system for 30 seconds. Power ON the modem first and let it sync. Then power ON the RBS and RBR. Let it come to ready.
Check the FW upate with a wired PC and web browser with the RBR.
Stallion69 wrote:Everytime i try to check for updates on formware, it gives me a "Firmware Check Error". I am currently on version 2.3.1.44. Can anybody help please...
- Stallion69Jul 17, 2019Tutor
I am using the ORBI App to check for Firmware upgrade
- CrimpOnJul 17, 2019Guru - Experienced User
Alas, it seems there have been several posts recently about the Orbi "app" generating errors when trying to do a firmware update.
I have little experience with the app myself. My practice is to open a web browser and navigate to the Orbi web interface. The app will show the IP address of the Orbi router, so I navigate to http://<ip of router>, and enter the administrative login ("admin") and password. Under the Advanced Tab->Administration->Firmware Update, I either wait a minute for Orbi to look for updates or click on the "Check if a new firmware update is available."
As a confirmed "luddite", I much prefer the web interface to the Orbi app.
- Stallion69Jul 17, 2019Tutor
How do you update using the web interface? I am having some issues.