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Solved
Firmware Update error
Everytime i try to check for updates on formware, it gives me a "Firmware Check Error". I am currently on version 2.3.1.44. Can anybody help please...
I am using the ORBI App to check for Firmware upgrade
Alas, it seems there have been several posts recently about the Orbi "app" generating errors when trying to do a firmware update.
I have little experience with the app myself. My practice is to open a web browser and navigate to the Orbi web interface. The app will show the IP address of the Orbi router, so I navigate to http://<ip of router>, and enter the administrative login ("admin") and password. Under the Advanced Tab->Administration->Firmware Update, I either wait a minute for Orbi to look for updates or click on the "Check if a new firmware update is available."
As a confirmed "luddite", I much prefer the web interface to the Orbi app.
How do you update using the web interface? I am having some issues.
Stallion69 wrote:How do you update using the web interface? I am having some issues.
There are two ways to update firmware using the web interface: automatic and manual.
To do an automatic update open a web browser and navigate to the Orbi web interface. i.e. http://<ip address of the router>. (In the app, click on the picture of the house, then Settings, then Router settings. My router's IP is 192.168.1.1) Enter the administrative login ("admin") and administrative password. Under the Advanced Tab->Administration->Firmware Update, I either wait a minute for Orbi to look for updates or click on the "Check if a new firmware update is available."
If the automatic update doesn't work, a manual update requires two steps: First, use a web browser to locate the Download page for your Orbi model. Download the firmware files for router and satellite. Once they are on your PC (Mac?), extract the image (.img) files from the zip file. (Is there a zip file extractor for iPhone and Android? Beats me!) With the web browser, navigate first to the satellites and click on "Firmware Update" on the satellite home page. After the satellites, go to the Firmware Update page (as above), only this time click on the Manual Update tab and follow the directions.
Hope this makes sense.
Please try the suggestions. Let us know if you need help.
Stallion69 wrote:How do you update using the web interface? I am having some issues.
Thanks for finding the link. Will save lots of typing (and errors!) as this question comes up all the time.
I do have a tiny "quibble" with using orbilogin.com, which implies that the Orbi DNS function is operating correctly. By the time people get desperate enough to perform a manual firmware update, things are not going well with their Orbi. Also, I seem to recall several users posting problems with "cannot reach orbilogin.com" (If the Orbi is in AP mode, does the primary router resolve orbilogin.com to the correct IP?)
