NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

mattordrums's avatar
mattordrums
Aspirant
Mar 25, 2019

Firmware update for RBK33, Mac OS High Sierra not working V2.3.0.28, V2.3.0.4_1.0

I too received the email to update firmware to V2.3.0.28 for RBS40 and V2.3.0.4_1.0 for RBW30.

 

Having searched the community, there's been some discussion of firmware updates not working for Mac computers. How to we get Netgear involved? The follow steps have all failed:

 

1. Tried updating via App: says firmware is up to date on version 2.2.1.210 as of 3/24/19

2. I've tried Safari, Firefox, Chrome to download updates and "manually" apply the updates.

 a. I receive error message that .chk and revceive error message "file format is "img"

 b. I change to ".img" and it isn't a proper file format.

 

I'll try to upload screenshots, that seems clunky too! Geez

 

 

only satellites, no main!

 

 

change file suffix doesn't work!

3 Replies

Sort By
  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired
    Mar 25, 2019

    Thanks for bringing this to our attention. We are currently checking this. We will provide update once new information will be available

     

    Regards, 
    Blanca 
    Community Team

     

    • Blanca_O's avatar
      Blanca_O
      NETGEAR Employee Retired
      Apr 08, 2019

      Hi mattordrums


      We just want to check if you were able to update the firmware. There are community users from the other thread reported that they have now the latest firmware. 

       

      Regards, 
      Blanca 
      Community Team