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BScottB's avatar
BScottB
Aspirant
Nov 22, 2020

Firmware update puzzles (SRR60)

I have a couple of firmware update problems with my Orbi SRR60 router.
1.  The Insight iOS app says that there is a new version avaiable, 2.5.4.104.  Router is currently at 2.5.3.110.  When I try to update using the app, it says that manual updates are disabled to scheduled firmware updates being turned on.

2.  I went to orbilogin.com to see what it would tell me about the firmware and updating.  It reported 2.5.3.110 from the router and said that no updates were available.

3.  On the same page on orbilogin.com there are buttons to enable and disable Orbi Router Auto Firmware Update.  The disable button is currently active.  Both are grayed out, though, so I can't enable auto-update.

 

So, there are obvious contradictions between what the app and browser interface are telling me.  Does anyone have suggestions on what to do about this?

Thanks,

Scott