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Forum Discussion

Luminary

Mar 24, 2021

Solved

Firmware update service unavailable

If I go to the firmware update page, it shows "service unavailable" as the status for both the RBR50 and RBS50. Is anyone else experiencing this? Is it a server/hosting issue on Netgear's end? Intern...

FURRYe38
Apr 21, 2021
This is a NG Cloud service issue. Not FW or anything users can adjust for. Contact NG support for help and infromation.
Usually comes back on it's own or after NG fixes it on there side.

Good Luck.

Guru - Experienced User

Mar 24, 2021

randomousity wrote:
If I go to the firmware update page, it shows "service unavailable" as the status for both the RBR50 and RBS50. Is anyone else experiencing this? Is it a server/hosting issue on Netgear's end? Internet access, DNS, etc., all appear normal.

Yes, this began yesterday. Definitely on Netgear's end. The Netgear support site lists the current firmware as

2.7.2.104 and
2.6.1.40

With no explanation (a) why there are two or (b) how a user would decide which version is appropriate for a specific situation (US vs. "World"? Type of Parental Controls? No Clue.)

It will come back eventually.

rdnarrs
Aspirant
Mar 24, 2021
I have an RBR850 and 2 RBS850s with a Nighthawk CM1150V router. (Note: the request for Model above would not let me enter the correct model numbers.) My current Firmware version is 3.2.16.22 and I believe the current version should be 3.2.17.12. Using Mac OS 10.14.6. I keep trying without result. I continue to get Service unavailable just like you.
- FURRYe38
  Guru - Experienced User
  Mar 25, 2021
  You might review this:
  https://community.netgear.com/t5/Orbi-AX/RBR850-firmware-updates-service-unreachable-and-manual-updates/m-p/2075755/highlight/true#M13656
  
  Also v12 is for manual download only. Was not put on the update services for Orbi AX.
  You can manully download v12 and apply:
  https://community.netgear.com/t5/Orbi-AX/New-RBR850-RBS850-Series-Firmware-Version-v3-2-17-12-Released/m-p/2043132/highlight/true#M11376
  
  rdnarrs wrote:
  I have an RBR850 and 2 RBS850s with a Nighthawk CM1150V router. (Note: the request for Model above would not let me enter the correct model numbers.) My current Firmware version is 3.2.16.22 and I believe the current version should be 3.2.17.12. Using Mac OS 10.14.6. I keep trying without result. I continue to get Service unavailable just like you.
  - FURRYe38
    Guru - Experienced User
    Mar 25, 2021
    RBR50 is working as well: