NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Firmware update service unavailable
If I go to the firmware update page, it shows "service unavailable" as the status for both the RBR50 and RBS50. Is anyone else experiencing this? Is it a server/hosting issue on Netgear's end? Intern...
This is a NG Cloud service issue. Not FW or anything users can adjust for. Contact NG support for help and infromation.
Usually comes back on it's own or after NG fixes it on there side.
Good Luck.
randomousity wrote:If I go to the firmware update page, it shows "service unavailable" as the status for both the RBR50 and RBS50. Is anyone else experiencing this? Is it a server/hosting issue on Netgear's end? Internet access, DNS, etc., all appear normal.
Yes, this began yesterday. Definitely on Netgear's end. The Netgear support site lists the current firmware as
- 2.7.2.104 and
- 2.6.1.40
With no explanation (a) why there are two or (b) how a user would decide which version is appropriate for a specific situation (US vs. "World"? Type of Parental Controls? No Clue.)
It will come back eventually.
I have an RBR850 and 2 RBS850s with a Nighthawk CM1150V router. (Note: the request for Model above would not let me enter the correct model numbers.) My current Firmware version is 3.2.16.22 and I believe the current version should be 3.2.17.12. Using Mac OS 10.14.6. I keep trying without result. I continue to get Service unavailable just like you.