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Forum Discussion
Firmware update today RBR20
I received an email today saying that my Orbi Satellites and Router had new updates. The new version numbers are not listed in the email and my App is again saying there is no update for firmware (it...
You can compare them on the website
Orbi RBR20 | WiFi System | NETGEAR Support
for the satellites, type in the satellite model to compare with the support site
Hi plemans, you read the post incorrectly.
The above people and myself have gone to those exact pages and seen there is a higher version of firmware for the router (2.6.1.36) and sat (2.6.1.38) devices however, both the ORBI app and the router admin screens do not show an update available and report that the current version is v2.5.1.16 and there is no update available.
If we were to download the updates, the installation instructions say to follow your instructions and then link to this:
To check for new firmware and update the firmware (if available):
- Connect your mobile device to your Orbi router’s WiFi network.
- Launch the Orbi app.
- Enter your router's admin password and tap SIGN IN.
The dashboard displays. - In the top-left corner, tap the Menu icon.
- Select Settings > Router Settings.
- Scroll down and tap Check for Updates. If you see Update Firmware instead, your router has new firmware available.
- Follow the onscreen instructions to update your router's firmware.
This doesn't tell us how to solve the problem since this process isn't working: there is a new version and the firmware update methods are not reporting any available.
Reason why is many times they rollout the update to the manual server first. That way a small subset of people get the new firmware and they can watch to see if there's issues. It can be several days to several weeks before they roll it out to the automatic update server.
Its not a defect or flaw, its a way to ensure their internal/external testing didn't miss something and cause widespread issues.
Wow - it would be nice of them to send it the email only when yours is ready. How many people are having the same problem unneccessarily and spending hours trying to figure it out, when a different notification method would have worked much better?
plemans wrote:Reason why is many times they rollout the update to the manual server first. That way a small subset of people get the new firmware and they can watch to see if there's issues. It can be several days to several weeks before they roll it out to the automatic update server.
Its not a defect or flaw, its a way to ensure their internal/external testing didn't miss something and cause widespread issues.
MichelleGi wrote:Wow - it would be nice of them to send it the email only when yours is ready. How many people are having the same problem unneccessarily and spending hours trying to figure it out, when a different notification method would have worked much better?
plemans wrote:Reason why is many times they rollout the update to the manual server first. That way a small subset of people get the new firmware and they can watch to see if there's issues. It can be several days to several weeks before they roll it out to the automatic update server.
Its not a defect or flaw, its a way to ensure their internal/external testing didn't miss something and cause widespread issues.
Also just found it is supposed to be a security fix... That I am not interested in waiting weeks for. I long for the old days of true Beta testing when the end user had a choice in the matter.
plemans wrote:Reason why is many times they rollout the update to the manual server first. That way a small subset of people get the new firmware and they can watch to see if there's issues. It can be several days to several weeks before they roll it out to the automatic update server.
Its not a defect or flaw, its a way to ensure their internal/external testing didn't miss something and cause widespread issues.
That would be like your car dealer sending out a recall notice to bring in your car before they had replacement parts. They made a mistake in either sending the email or enabling the download from the router. Oops!
GeekNJ wrote:
plemans wrote:Reason why is many times they rollout the update to the manual server first. That way a small subset of people get the new firmware and they can watch to see if there's issues. It can be several days to several weeks before they roll it out to the automatic update server.
Its not a defect or flaw, its a way to ensure their internal/external testing didn't miss something and cause widespread issues.
That would be like your car dealer sending out a recall notice to bring in your car before they had replacement parts. They made a mistake in either sending the email or enabling the download from the router. Oops!
That would take me 5 minutes talking to a service adjuster to figure out, not tons of time on the internet though.