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Forum Discussion
Firmware update V2.6.2.104 - Internet Freeze, No Internet, Buffering, OFFLINE Status on App
I am having issues since the New Router firmware update. Hardware Version RBR20 Firmware Version V2.6.2.104 GUI Language Version V1.0.0.375 Operation Mode ...
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Try a factory reset on the RBR and setup from scratch. Be sure to not use Traffic Meter.
Jeeves1925 wrote:Something is up here. Why is the firmware service offline? I should not be forced to downgrade my firmware to solve an issue that is obviously affecting multiple customers.
Netgear support -- what ist the ETA for resolving this firmware issue? This is simply unaccetpable levels of customer service.
I shouldn't have to rebuild everything from scratch. Clearly there is an issue with V2.6.2.104, as there are many complaints about the same issue (i.e., dropping packets, unstable internet, etc.). And then suddenly the online update service is unreachable. Clearly something is up.
My Solution:
- First, I downgraded just the RBR20 to V.2.6.1.36 (no reason to downgrade the satellites). This improved my internet connection slightly, but still dropping packets.
- Second, I downgraded one more time (based on recommendations from other posts) to V.2.3.5.30 which completely resolved the problem. Zero packet loss and internet is now rock solid like it has been for the last year.
My Conclusion:
- There is clearly an issue with current firmware versions 2.6.1.36 and higher and Netgear needs to be transparent about the issue and resolve it.
Jeeves1925 wrote:My Conclusion:
- There is clearly an issue with current firmware versions 2.6.1.36 and higher and Netgear needs to be transparent about the issue and resolve it.
The real conclusion is that Netgear has a terrible firmware track record. Be very cautious when considering ANY firmware update. If you system is working best bet is to leave it be.
Others will say "it works for me so it should work for you' yet they have no no way to confirm whether ANY firmware will cause harm to your system.
Thank you for the guidance. I have thoroughly learned my lesson. :smileyfrustrated:
