NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Firmware update
Since these a**holes don't have support I wanted to know if anyone knows where to download the latest firmware update for this product? All I can find is stupid release notes. Thanks in advance. ...
nickcage49 wrote:
Unfortunately I get this error message when I try to open it on my Mac. This may be for a PC and not a mac.
You are trying to open a img file?
That is not how it works.
As CrimpOn explained, you extract the img file from the zip file and upload the img file you are trying to open to the router.
I gather that even Macs come with a built-in extraction feature.
There is support for the Orbi WiFi System, including a manual, somewhere at the end of this link:
>>>> Orbi RBK50 | WiFi System | NETGEAR Support <<<<
See the section Manually Update Firmware.
Take a deep breath. Calm down and work through the process a step at a time in the procedure described there. It really is that simple.
Unfortunately I get this error message when I try to open it on my Mac. This may be for a PC and not a mac.
nickcage49 wrote:
Unfortunately I get this error message when I try to open it on my Mac. This may be for a PC and not a mac.
You are trying to open a img file?
That is not how it works.
As CrimpOn explained, you extract the img file from the zip file and upload the img file you are trying to open to the router.
I gather that even Macs come with a built-in extraction feature.
There is support for the Orbi WiFi System, including a manual, somewhere at the end of this link:
>>>> Orbi RBK50 | WiFi System | NETGEAR Support <<<<
See the section Manually Update Firmware.
Take a deep breath. Calm down and work through the process a step at a time in the procedure described there. It really is that simple.
You know what guys, if it's going to be that complicated I'd prefer to just pass.
Last time I was able to download the firmware automatically and it worked fine.
The router is working. I'm not going to fix what isn't broken.
Thanks for the advice anyway.
nickcage49 wrote:
Last time I was able to download the firmware automatically and it worked fine.
That still works.
Unless you have done something to break the system.
How could I do that? LOL
Is there a link I'm missing?
The only link I see to download firmware gives me that image that I can't use.
I think what the OP is trying to say is that this should be easier to update. With things becoming more and more simplistic, there should be a place to go and click "update firmware" and have it done automatically. Additionally, I am trying to update my RBR50, after just finding out that my Parental Controls that were included in my app when i first downloaded it a month ago have been removed. I have just tried uploading the .img file to update, only to have it tell me that I can't update without going through the upgrade for the previous version first. This is silly.
hunniebee1226 wrote:
With things becoming more and more simplistic, there should be a place to go and click "update firmware" and have it done automatically.
On most devices, that is exactly what you do, although experienced users prefer to control the process with a manual update.
In Orbi systems it is even easier because the thing can do the update with no user intervention. Again, some users turn that off because they fear that updates will remove useful features.
hunniebee1226 wrote:
Additionally, I am trying to update my RBR50, after just finding out that my Parental Controls that were included in my app when i first downloaded it a month ago have been removed. I have just tried uploading the .img file to update, only to have it tell me that I can't update without going through the upgrade for the previous version first.
If you want help with that bit, you would do better to start a separate discussion.
The need for an earlier update is a "one off" thing due to a basic change in the firmware. Something to do with the memory used. After that, you are free to apply whatever firmware you want.
That was all discussed some months ago, when that change happened.