Firmware V1.12.0.18 bricked my RBK30 unit

I received this email response on my (our) issue. I have not tried it because I replaced my unit prior. Posting here because IMO the reset procedures are counter intuitive (if not convoluted), meaning they may not actually be "bricked". Hope this helps.

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For now, let's try to reset the router. Here are the steps to reset the router. 
Note: The router should be powered on while doing the reset. 

a. Please push the reset button (using a small pin or paper clip) at the back of the router and release after 30 seconds. 
b. Unplug the power adapter for 10 seconds and then plug it back in. 

**This will make all the settings of the router back to default. 

If the router will continue to show pulsing white for the ring LED, please do a shock reset. To perform shock reset, push and hold the reset button for one and a half minute. For the first 30 seconds, please leave it on. For the next 30, you have to unplug it. For the last 30, please plug it back in. 

If the issue still persist, please disconnect the Orbi from your modem. Once done, we will ping the Orbi using your computer. Please follow the steps below: 

- Connect the laptop via Ethernet cable to the Orbi router's LAN port and turn off the WiFi. 
- Open Network and Sharing Center. 
- Go to change adapter settings. 
- Right-click local area connection or Ethernet and click properties. 
- Highlight IPv4 and click Properties button. 
- Select Use the following IP address and enter the following information. 
* IP address: 192.168.1.100 
* Subnet Mask: 255.255.255.0 
* Default Gateway: 192.168.1.1 
- Click Ok. 
- Open command prompt in your computer and type the word "ping 192.168.1.1" without the quotation marks.